Archives for January 2, 2019

Lessons From the Business Trenches

training, Automation, Result, user,task analysis, people, tool, complexion

Recently I had a property buyer that was interested in one of the partners that my partner had in his inventory.  Sounds simple right? We had arranged the time with both the team member that was showing the house and the potential buyer. This was however right before I had left town to go visit family in northern Alberta for a few days.

I already know that I am a “terrible secretary” and make this joke often while on the phone.  Recently my partner and I had been dealing with those that generally do not miss meetings without giving lots of advance notice.  This was a lapse in judgment for sure, the morals are the of the story are the following:

1. always give the 2 parties each other’s numbers so they can contact each other in your absence (even if you think that absence is not likely to happen! Poop happens and you may not be available)

2. Always confirm meetings the day before and the day of – again back to poop happens

3. Keep confidentiality intact where needed and do not disclose numbers of those that could take objection to that (when in doubt always ask)

4. There are certain categories of clients that are less likely to show up that others (ask a property manager that does rental showings often) be aware of these and create systems accordingly.

PS: we help those with low down payments the bank said NO to qualify for mortgages – give us a call for more information.

Happy new year to all! The very best for everyone in 2019

Respect The Hustle

Tim Reid